Customer Complaints and Suggestions

Bahrain Credit is committed to providing high quality of products & services to all its customers efficiently. In the event that you have a complaint regarding any of our products & services, please raise your concerns through one of the following channels:

Or you may raise your concerns directly to Mohamed Jameel ”Client Experience Manager & Complaint Officer” through:

• Send an email to: Clientexperience@bahraincredit.com.bh or call 17899310
• You will receive an acknowledgment of receipt within 5 working days
• Depending on the required investigation, the ”Complaint Officer” will send you an official response within 4 weeks
• If you are not satisfied with the response, you may need to inform the ”Complaint Officer” who will escalate the matter to the Head of Business Unit at the Company for final response
• Should the response not meet your expectation; you may escalate the matter to the “Consumer Protection Unit” at the Central Bank of Bahrain” CBB”.
  
  Consumer Protection Unit
  Central Bank of Bahrain
  Telephone: +973 1754 77 89
  Fax: +973 1753 0399
  E-mail: complaint@cbb.gov.bh